Training

FileShadow Windows Desktop App Setup

FileShadow Desktop Setup

In this video we demonstrate how to install and setup the FileShadow Desktop App (Available with FileShadow 4.0).

FileShadow File Sharing

How to share files with FileShadow.

FileShadow Image Searching

Learn how to use FileShadow to find pictures by searching for the contents of a picture, or the location where picture was taken.

FileShadow Text Searching

Learn how to use FileShadow to find files using the text in each file or text in scanned document using optical character recognition (OCR).

FileShadow Set up for Drobo 5N2

FileShadow Short Preview

Frequently Asked Questions (FAQs)

What happens if FileShadow encounters a file infected with a virus?

Most cloud storage vendors do not allow FileShadow to acquire infected files. Should this occur, infected files will not be copied to your FileShadow account. However, a vendor may not identify an infected file if the file scanner is not current, or if files are infected before a virus is identified. Fileshadow does scan files before they are downloaded and you can choose if you want to download the file or not.

Why are there files FileShadow I don’t see on my GoogleDrive?

Upon occasion folders and files on GoogleDrive become disconnected and you can no longer navigate to them by drilling down through the folders; though if you know the name of the file you can search for it. When FileShadow encounters files or folders like this, they are “attached” to the root folder and treated just like any other file on your GoogleDrive.

Are all file operations done on Lightroom Photos being recorded by FileShadow?

No. Currently Lightroom Photos does not notify FileShadow immediately when changes to a file occurs; for instance renaming a file, or moving a file to another folder. However, FileShadow preforms hourly scans of your files registering any modifications.

Where do I find the FileShadow application on my Drobo 5N, 5N2, 810n?

Administrators can find the FileShadow application in the Drobo Dashboard, appearing in the "Popular", "Cloud" and "Remote Apps" categories. You can always find the FileShadow App in the "All" category, and after it is installed it will appear in the "Installed" category.

Are all file operations done on Creative Cloud being recorded by FileShadow?

No. Currently CreativeCloud does not notify FileShadow immediately when changes to a file occurs; for instance, renaming a file, or moving a file to another folder. However, FileShadow preforms a nightly scan of your files and registers any unreported modifications.

Does FileShadow retain any of my cloud storage login credentials?

No. FileShadow uses a technology named OAuth2; a protocol with which FileShadow can access data stored in your cloud storage account without any of your account and password information.

Does FileShadow support Boolean searching?

Yes. By default FileShadow automatically configures each search request to return the best results for most users. However, you can use Boolean operators to yield a more targeted search result. Please note that all automatic rules are disabled when a search term includes any boolean operator. Supported boolean operators include: Use an OR between terms where either terms exist anywhere in the text of a document. Use an AND between terms where both terms exist anywhere in the text of a document. Use NOT to exclude documents that contain the term after NOT. Use a * (asterisk) to designate a multi-character wildcard search. Use the ? to designate a single character wildcard search. Enclose a phrase with quote marks (“”) to search for a specific set of terms, such as "zip code”. Grouping (advanced): This boolean search option supports the use of parentheses to group clauses to form sub queries. Grouping can be very useful if you want to control the logic for a query. To search for either "takeover" or "listing" and "code" use the query: (takeover OR listing) AND code.

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